IVD Clinical Application Specialist

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IVD Clinical Application Specialist

Mindray

Italy

Your responsibilities:

Use clinical insight to locate customer training and application service requirements. Develop and deliver product application training and support to customers with the target of increasing customer usage rate and satisfaction of Mindray product, including installation trainings, customer regular visiting, performance verification, resolving issues etc.
Deliver technical trainings for distributor’s application team, and meanwhile providing constructive suggestions for the development of distributor’s application team.
Work closely with the sales team to develop and optimize product attributes to achieve maximum customer preference in targeted segments, providing technical support.
Perform post-sale demos to the customers to develop product understanding and applications knowledge.
Have a deep understanding of the key accounts (assigned to each application specialist), which include good development and maintenance of customer relationship. Meanwhile have a close watch of competitor application activities.
Providing the professional application services to regional KOL customers, establishing the good relationship with doctors and increasing the satisfaction of Mindray products and academic services.
Collect and analyze products' application and clinical information so as to understand and meet customer requirements.
Go deep into the annual laboratory review and laboratory rating. Understand the requirements and demands faced by customers such as review and rating, accumulate and iterate relevant experience, and be able to give active support and guidance to key customers. Meanwhile, popularize and deliver the experience to local distributors.

What are we looking for in you?

Graduate/Post-Graduate, major in Medical Laboratory Technology or related.
3 or more years work experience in clinical laboratory with good operational skills in IVD products, such as Hematology, Biochemistry, Immunoassay analyzers. Be familiar with the principle, functional characteristics, clinical application of IVD products, and the requirements and demands of laboratory review and rating.
Or 3 or more years of clinical application experience in IVD product companies or their distributors/partners.
Experienced in delivering technical trainings of IVD products.
Experienced in on-site technical support, such as troubleshooting.
Good in both written and spoken English.
Familiar with Computer and Office Software ( Word, Excel and PPT).
Customer orientated, with good interpersonal, Logical thinking and Good Communication Skills.
Well-organized, able to function independently with minimum supervision.
Enthusiastic together with a can-do attitude.
Willingness to be in a field based role, supporting customers and travelling is required to perform the role.