Head Professional Services

Head Professional Services


Milan, Italy

We're ambitious and we're looking for like-minded individuals to join our growing teams, to support our mission and our vision of helping our customers see more clearly every day. We are currently recruiting for a Head Professional Service to join the Italian Marketing & Professional Service team.

Essential Functions:

To lead and coach a team of Professional Service Specialists in an efficient and productive way to reach business targets and goals (both financial, personal & team). Provide appropriate and consistent management and direction to each team member. Develop influential relationships with existing and potential customers to ensure that sales and the brand equity of CooperVision’s products are maximized

  • Recruit, train and develop the team and evaluate their activities to ensure high performance;
  • Conduct performance reviews at least every 6 months, with appropriate supporting documents;
  • Ensure the achievement of the teams targets and personal objectives;
  • Define activity plans for the team and ensure these are implemented effectively at territory level;
  • Support optical stores through delivering clinical, product, communications and business training to drive behavior change and sales growth. The training may happen on our out of practice;
  • Actively partner with customer business teams to offer expertise in all optical, clinical and training aspects to key account head offices;
  • Align with key stakeholders and customers; Develop and execute training programs for key accounts, establishing and tracking KPIs to demonstrate impact;
  • Deal with fitting issues that arise from eye-care practitioners, either directly or through training of appropriate staff;
  • Work individually or as a team to develop training programs to support CooperVision product know how and contact lens category growth;
  • Assist in the management and delivery of clinical trials, early access trials, and practitioner surveys;
  • Present or provide support at any external or internal training event, tradeshow, training center, conferences, seminars;
  • Support marketing in product communication materials to ensure eye care practitioner engagement;
  • Write clinical materials for trade press, symposia and exhibitions, and able to brief clinical writers effectively;
  • Develop training programs for sales force induction and ongoing development;
  • Regularly co-travel with sales force and KAMs to support in their development through effective coaching techniques;
  • Keep up-to-date & proactively report on market trends and news and competitor activity;
  • Keeps up to date with contact lens fitting, clinical practice and the latest on training and coaching approaches;
  • Continuous training of CooperVision staff;
  • Attendance at CooperVision meetings as required – internal or external or both – supporting by way of clinical advice;
  • Protect, nurture and expand KOL business relationships as part of a broader PS plan in the market;
  • Develop and coach less experienced team members to ensure adequate role fulfillment. Support the Head of Marketing in planning and organizing 360° PS team activities and related budgets, embracing proactively opportunities that may arise. Managerial approach.

Knowledge Skills and Abilities:

  • Proven experience in team management;
  • Demonstrated skills in contact lens patient management;
  • Proven knowledge experience in contact lens fitting and related activities;
  • 360° Business acumen;
  • Wide knowledge of CooperVision products as well as wide knowledge of contact lenses and related products across the entire market;
  • Strong retail experience, and ability to liaise with big and small customers, with both Trade and technical roles;
  • Excellent presentation and communication skills, both verbal and written;
  • Proven experience in designing, organizing and holding broad and specific training programs;
  • Strong organisation and time management skills;
  • Strong cross functional team worker and able to work in a matrix environment;
  • Ability to work under pressure and to deadlines;
  • High-energy self-starter as well as collaborative team player;
  • Excellent Proven ability to effectively communicate cross functionally within company and the customer;
  • Maintain high levels of personal commitment, work ethic and professionalism to reflect service and support that fully meets or exceeds customer expectations and CooperVision’s brand promise;
  • Advanced skill in the use of Excel, Word and PowerPoint.


  • At least 7 years of experience in a similar role in the optical market;
  • Proven experience in managing efficient teams;
  • Proven track record of clinical experience in fitting and managing contact lens patients on a day-to-day basis;
  • Active and relevant Business relationship within the Industry, both Commercial and technical roles.


  • College Diploma in Optics;
  • High level of English, spoken and written.

Apply Now

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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