Clinical Operations Manager (Late Phase)


Warsaw, Poland

Overview of the role

  • Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance;
  • Guide training and development of RS staff in an effort to ensure they have the necessary skills to deliver on ICON’s standards, targets and expectations;
  • Set performance objectives with the RS staff; provides feedback effectively;
  • Identify areas of personal strength and areas for further development of RS staff;
  • Liaise with internal and external clients on RS related matters, as necessary;
  • As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs;
  • Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities;
  • Provide feedback on the development and implementation of formal CRA/SMA training tools and presentations;
  • Implement agreed corrective actions and/or further training as required;
  • Conduct timely performance reviews and appraisals for assigned RS staff. Ensure clear goals are set.

Role Requirements

  • Bachelor’s degree, or local equivalent, in medicine, science or related discipline;
  • Proven experience of managing monitors (in-house and in-field) effectively;
  • Experience in a health care and/or research environment preferred;
  • Fundamental knowledge of Clinical Research, and expertise in all phases of a clinical trial, Late Phase experience strongly preferred;
  • Comprehensive knowledge and understanding of ICH-GCP;
  • Previous experience in delivering training;
  • Ability to liaise successfully with clinical project teams and other relevant departments, at all levels;
  • Excellent computer skills;
  • Excellent written and oral skills;
  • Excellent written and spoken English;
  • Good cross cultural sensitivity;
  • Understands team dynamics, processes and development;
  • Foreign language skills desirable;
  • Due to nature of this position, the employee will be required to travel. Travel (approximately 25%) domestic and/or international.

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